Event terms and conditions

TLCU’s terms and conditions for events are set out in full below.

Booking and cancellations

Booking and queries

Rates are per person per whole event (7pm GMT Tuesday, November 14th, 2017 to 12pm GMT Sunday, November 19th, 2017) including lunches, dinners, workshops and lectures.

Flights, transfers to and from the hotel, breakfasts and beverages are not included in the package price.

Prices are subject to change without prior notice.

Please book online at www.thelowcarbuniverse.com/book

If you have any problems or queries with your booking, please contact us at info@thelowcarbuniverse.com and we’ll be happy to help you!

Due to the desire to keep our Universe intimate, we are restricting this exclusive event to a limited number of attendees. Make sure you don’t miss out! Bookings are ‘subject to availability’ and therefore we cannot guarantee you a place on any event.

The number of single rooms is very limited.

This conference is open to, and meant for, the public!

We do have an age limit of 18 years of age.

Confirmation

Booking confirmation will be sent to you immediately for all online bookings.  If you have not received an email confirmation within 24 hours of making the on-line booking, please contact us at info@thelowcarbuniverse.com

Payment terms and discounts

Payment follows via Credit card (via Stripe) or invoice (bank transfer, including a €55 admin fee) due one month (30 days) after booking.

You will receive a confirmation by email, save the booking code!

Discounts cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the course. Substitutes are welcome however, if they are not entitled to the discount, the appropriate additional charge will be incurred.

Transfers

Transfers to and from the hotel are not included in the rate.  

 

A guests place can be transferred to another guest, if the request to us is received more than 21 days before the event.

Cancellations

If TLCU has to cancel the event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund the following;

  • any travel or hotel costs associated with the cancellation of an event
  • any other fees relating to travel, time spent in preparation for travel, or other bookings that may be in conjunction with The Low Carb Universe.

All cancellations must be made in writing and sent to info@thelowcarbuniverse.com

The charge for cancelling your booking is:

  • 60 days prior to arrival: 50% of the entire stay
  • 30 days prior to arrival: 100% of the entire stay

TLCU accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from weather, governmental regulation, fire, war, terrorist activity or civil commotion.

Data protection

We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research. To do this we may share your information with our business partners. A list of all guests will be published and circulated at the event.

Read more here: www.thelowcarbuniverse.com/privacypolicy

Attending the event

Programme changes

It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue at any time prior to the event date.

Event documentation

Event documentation will be issued on the first day of the event. This documentation is made available only to those attending the event. Event documentation is provided for the sole use of the guest and may not be reproduced whether in whole or part, shared or distributed by any method whatsoever without prior permission of the copyright owner. External speakers alone are responsible for the content of their respective sessions. It is the policy of TLCU to give the fullest freedom to contributors/speakers to express their opinions. The opinions expressed by the speakers do not necessarily represent the views of TLCU. TLCU speakers will make every effort to ensure the validity and accuracy of the information they provide.

Travel

TLCU accepts no liability if a guest or speaker is unable to attend an event due to adverse weather conditions or any travel disruption.

Guests and speakers are expected to handle their own travel arrangements, making sure they arrive to the venue on time.

Accommodation

In partnership with Hotel Esplendido, TLCU is able to offer you an exclusive stay for a reasonable price. Please visit www.thelowcarbuniverse.com/book to book your event ticket, which includes accommodation and board throughout the event.

Filming and sound recording

TLCU reserves the right to film, record or photograph any of the speakers at the event for post event purposes. Guests are advised that this may result in incidental inclusion of guests within any recording or photographs.

After the event

Guest feedback

Following the event, guest should expect to receive an email asking them to complete a feedback form online. We would ask this is completed and returned to us within seven days to allow TLCU to continue to improve and tailor future events more closely to your requirements.

Further information

If you have any questions, please contact us at info@thelowcarbuniverse.com